Why has my credit card been charged more than the invoice amount?
Your credit card charge will usually include the outstanding invoice amount and a 3% credit card transaction fee. We appreciate that these fees can be annoying but unfortunately they are charged by the credit card companies.
If you want to avoid these fees we recommend setting up a direct debit, or paying the invoice manually by direct credit before the due date to ensure your card isn’t charged.
If you’d like to pay by direct credit you can find our bank details here. When you make your payment, please include your customer number and invoice number in the reference field so we can identify your payment.