Do you have a Service Level Agreement (SLA)?
Across our Cloud Container, VPS, and VDS products we offer a standard 99.9% uptime guarantee. In any given month that your services fail to reach that uptime you can request an account credit (within 30 days of the downtime) on an hourly rate calculated from the monthly cost of that service.
We also provide comprehensive enterprise level SLAs that cover uptime, performance, support levels and more on a per project basis. You can read more about this on our Managed Services page, or contact us for more information.
Please note all credit requests will be considered but applied at our sole discretion based on our monitoring and other information we have available. Scheduled downtime or outages caused by factors out of our reasonable and direct control (such as external network issues or your application) are not covered by this guarantee or any SLA.